CUSTOMER FEEDBACK


 10 Nov 2008

Dear Roverville - Radio repair,

Thank you for the fine job and exceptional service regarding repair of my Clarion P-38 RR (AMR2672) Radio on Invoice# 100204.  Your attention to every detail is appreciated.  The itemized invoice with repaired radio was great communications.   I put the CATS Code Card your kindly supply right in my Owners Manual which is always in the Rover.  Great idea and service!   

I got the radio back on 10 Nov 2008.  It's installed and works great!  I will recommend you to all. 

FYI, I saw your add on www.RangeRover.net

Thanks again for great job and service.

Best regards,

 Greg B.

York, Maine USA


 

 

Sept. 15, 2008

Roverville Radio Repair:

I just received and installed the unit in the RR and it sounds great.  Since I just recently bought the car with the non-working system and had not heard the premium sound system I didn't know how good it would sound.  I am sooooo glad I didn't convert to a modern aftermarket system, and the look couldn't be any better than with the original.  Thanks for fixing me up!

R. Akridge

Fort Valley, GA

USA


Dear John & Tom of Roverville:

I just got my AMR 2672 P-38 Range Rover radio back from you and installed it. There are no words to describe how pleased I am… its perfect! I must say I made the right choice when I decided to have my radio repaired by Roverville – Radio Repair.

Once again… many thanks!

Lennox

Bahama, NC

USA


Dear Roverville - Radio,

This is Mike,

I sent you a dead P-38 Range Rover Clarion Diversity radio in December to repair…….. I was so very happy with the result that I am sending you another one today that also needs repair.

I will send it out as soon as I get your response.

Thank you in advance, Mike

Holland’s Garage

Guildford, CT USA


 

Nov. 2007
Hey John,
 
My Range Rover radio arrived, and it works like a charm.  You did an excellent job!  Everything is ship shape!
 
I can’t thank you enough for the radio repair, even my daughter was amazed at how “sweet” the radio is, the steering controls, tape deck, CD changer, etc…  When I first read your original email reply to my enquiry, I thought it was toast. Thanks again,  I appreciate your help.  My Discovery LCD is getting old.  When it gets further gone, I’ll definitely give you a call.
 
Have a great holiday season.
Cheers,

 
Oz Leon
Centinnial, Colorado
USA


Nov. 2007

John & Tom,

I am back in Manila and the radio has been reinstalled in my '98 Range Rover. I have to say, I am really impressed! Prior to sending the radio to you guys, I brought it to 3 repair shops here and none of them were able to fix it. So i was a bit sceptical at first when i saw your site. But I was getting desperate already since the radio had been busted for over a year - no sound except for an annoying humming/buzzing sound and a dead LCD. Now everything works perfectly. The radio also looks brand new especially the buttons. I remember the markings on the buttons being yellowish already. Now it looks new. Thank you so much and more power to your company.

Regards,

Robin de Castro

Manila, Philippines


October 2007

John & Tom of Roverville,

Well I want to thank you again. You repaired my Range Rover P-38 radio several years ago and it had Worked great since until I had service done at the local Range Rover dealership. They had disconnected the battery for repairs on the engine and sent me home with a radio that would not work. The dealership was unable to help me and was not even familiar with the operation of the product that they sell! They said if I waited a few hours the code would clear and I could enter it again! I waited one week and then I found your number on the code card you had provided.

In just a few minutes you had my radio up and running, I appreciate your vast knowledge and your very kind help.

Thank you!


Cory Nordmeyer
Chanhassen, MN


Hi John,

My Range Rover 4.6HSE radio arrived after your repairs.  Thank you!

A fantastic job!  Your attention to detail ... It was clean, looked great, works great, loved the packaging (magnificent), the repair card, the LCD dusting cloth ... Even your writing on the box.

I am extremely happy John.  

Thanks again.

Cheers,
Peter



Peter Verbyla
Yan Yean,  Victoria
Australia


Hey John,

I just wanted to say 'thank you'

You did a great job restoring my tired & tatty factory D-90 (RTC7788) stereo

last week.  You provide a great service and the turnaround was just superior. 

Man, well done!

J. Dockendorf

Edmond, OK USA


Hi John,

My Clarion D-90 radio arrived yesterday in just 2 days!  I installed it today and all looks and works great!!  Thanks so much for your prompt attention & great work in restoring my tired/tatty radio to like new again.

Use me as a reference, any time! 

Thanks for all your help!

M. Kaplan

Ketchum, Idaho USA

 

Hi, Just a quick post to give credit where credit its due.

My 1997 4.6HSE had an after-market sound system in it when I acquired it. A few weeks ago the head unit died. I am a long time audiophile and I was thinking now is the time to set-up my ideal sound system. As with most things I make the project bigger than it needs to be. Soon I was looking at modifying the dash for after-market voice activated navigation, DVD, computer, etc. I love all that stuff but it hit me that all I wanted was a nice sounding system that didn't have space age lights all over it or crappy graphics on a 1.5"x5" screen.

I realized I simply wanted the original sound system back, I wanted control from the steering wheel back. How bad could the original system sound?

Thanks to the “very helpful” Land Rover site By John Brabyn: http://rangerovers.net/  I hooked up with John at Roverville Radio, USA: www.roverville.us  they have a repair shop in both UK and USA . I now have the factory original Clarion Diversity system back in my 1997 Range Rover. With John’s help It was really easy to do it myself. Roverville Radio had all the parts required, including the metal sleeve and plastic radio to dash trim piece. Just as I have read, Roverville has great customer service! John went out of his way to make sure I was set-up.

I was pleasantly surprised, when adjusted Diversity system sounds nice. I set Treble to +5, Bass to +2, Sub to Max and Fade to -2.

I couldn't be happier! It fits, it looks right, all the buttons work and the sound is great….. it even has weather band, a great feature Aftermarket systems do not have!

Thanks John !

Tim G.
New York, USA
1997 Range Rover 4.6HSE


John,

Put me down as another very satisfied customer. I am totally amazed because you received my bad Range Rover 4.6 HSE head unit on Friday, fixed it and I got it back the very next Monday! Wow!!!!  I put the unit in the car and it looks and works GREAT!!

With such quick service i am going to send you my spare radio for repair too.

THANK YOU!

Reggie
Maryland
USA - Jan 2007


John,
 
I have no idea what I would have done if I had not found and contacted Roverville-Radio Repair.  They practically resurrected my P-38 Range Rover from de-value, as I was so frustrated in getting service from anyone to assist me with OEM stereo repairs. My radio was dead! 
Their turn around time was amazing; I was practically able to be back up and ‘sounding’ within hours. 
I would recommend anyone to this company for Land Rover OEM stereo repairs!
 
Thanks a million John!!
 
T. Scatliffe
Anguilla
British West Indies


November 2006

Hi Tom,

I just wanted to say thanks a heap. I posted the radio to you Monday afternoon and got it back Wednesday Morning in excellent working order (sound and LCD all working) , and to think we were about to spend £500 to replace it with a quality system because we thought it was completely dead.

Thanks again for an excellent and speedy service.

I we will definitely keep you in favourites for the future and recommend you to anyone we know who has a Land Rover

Denise & Matt (Bedfordshire UK)


Hi John,
RE: Discovery AMR 2772 unit repair
The repaired Radio for my son’s Disco arrived at John’s place just as you said it would. He installed it last night and all is well. Sorry for the delay in responding to your E-mail but John was home for Thanksgiving and the radio and his truck were not! All the functions on the radio work like new and John said since you replaced the face & LCD lighting he can now operate it at night and see what he is doing. 
You know this is the second radio we have sent to Roverville - Radio to repair; from the Disco and my Range Rover. Thanks for
1. Fixing the units
2. Being fair with your charges
3. E-mail notification when you receive and return the units
4. Fast turnaround time, start to finish.  

I would recommend your services to anyone who wants to save their OEM Rover Stereo, CD changer, etc. All the repair shops around here wanted to do is sell us a new aftermarket radio, and when we ask them about repair, they just grin!
Thanks again,
Jim C.
Dover, NH
USA


Hi John,
 
RE: AMR 2672 Clarion Diversity Radio
 
Re-installed my radio and everything is great! Thank you so much for repairing my dead radio/head unit! I will surely be sending you more business! 
The dealerships are running a great racket for those who are not exposed to your guys at Roverville-Radio, sure glad I found you!
 
Thanks again,
 
K. Allen
Mountain View
California, USA


John,
 
Thanks for your incredible advice…  I took off the shroud and looked at the unit per your instructions and one of the nuts that holds it to the side of the car had come OFF.  I put it back on and the changer doesn’t skip AT ALL now … no matter how loud I play it and no matter how much bass I add…
 
You guys at Roverville- Radio are fantastic and I thank you!
 
Best,
Brian
Chicago, IL


John,
I just reinstalled the radio; two days ahead of schedule! Thanks so much for resolving this problem for me in a quick and professional manner. Good customer service is a rare thing these days. I will definitely recommend Roverville – Radio Repair to my friends/acquaintances that own Land Rovers.  I will also pass along recommendation to the Land Rover service shops in my area.
FYI: I learned about Roverville through www.RangeRovers.net. Happy Rovering!
Regards,
LJ
(Raleigh, North Carolina, USA)

 

 John,

 I can't thank you enough.  You have gone over and above my expectations of kindness from a stranger.  The problem with my husband's Rover radio worried me but you helped me figure out the problem by having me answer some questions.  Your directions on how to remove the unit and change the amp fuse made it simple and easy (Especially for someone like me who knows nothing about cars).  With that I was able to fix it myself and save $$ by not taking it to the dealer to fix what ended up being a $3 fix. I am now able to put the money you saved me towards my husbands “coming home party” in a few weeks (He just got back from Afghanistan with the 173rd Airborne Brigade). 

Thank you, Thank you, and Thank you.  If I am ever in your town I will definitely stop by!! 

You are so kind and a great person!
Sincerely,

Shannon,
NY State, USA
May 2006


Hi Tom
Head arrived this morning, now back in the car and working perfectly !
It is a joy to have music again !
Fantastic service by any standards. Can not thank you enough !
All the best
F. McQueen
UK

 


Thank you Tom, it sounds better too!

A great service, do you do TV's!?!

Regards,

Chris C.
Hampshire
England


Hi, just wanted to voice some well deserved praise for Roverville - Radio Repair.

OK, I found them thru www.rangerovers.net. Roverville went out of their way to sort my radio troubles out for under $200. They sent me pics and notes and even called me at home with help to remove the head unit myself. Though I'm in S. California and they in Arkansas... I was a bit unsure about it at first, but I had little choice considering the $1600 alternative.. so I thought "what the heck", nothing to lose but a bum/dead unit, so I shipped it to Roverville with a Money order for $185. I kid you not! 5 days later the radio was back home and in my Rover... looking like brand new and playing it's heart out at me. The stealers/dealers told my my 4.6 HSE radio was fried and a replacement was a tidy $1600.. crazy! Turns out all I needed was a new LCD installed and some other components/parts internally. My hat's off to you guys at Roverville-Radio. Now that was good honest service!

I highly recommend these guys!
JJ

California, USA
 


Hi,
Everything works great!  Thanks for all your help.  I’d like to pass your contact info on to my Land Rover dealer & Rover friends, but would like your permission first.  I also have a 2004 Range and a 1996 Disco so you never know what will go wrong next.  Thanks again for all your help and guidance.  You have a great business there and it’s been a privilege working with you.
Sincerely
Michael B.
NY, USA 

 


Hi,

Got My Range Rover Radio PRC 7618 back yesterday.

Excellent Value!
The radio shop in oxford had it for two weeks, then said it was not repairable. (Wrong).
Have given your number to Mark Smith LTD an independent Land Rover R/Rover Repairer
from Bicester.

All the Best
Mark B.
Bicester
Oxon
England


Dear Roverville-Radio,

I just wanted to write to inform you that my Clarion Diversity has never sounded better, indeed, I can hear depths and nuances in Bach's Goldberg Variations that I've never heard before.

Many thanks for your speedy service.

Yours,

Nigel L.P.
Richmond Upon Thames,
Surrey,
London


Hi Roverville radio,

I just wanted to drop you a line to say thank you! Your on-the-spot phone help with my code/locked-out radio sure made my drive from NYC to DC much more enjoyable. I also wanted to tell you that after a year (you repaired this Clarion AMR 2672 head unit for me over a year ago) all is still working and sounds GREAT!

Thanks again!
Paul R.
'96 RR 4.0
VA, USA


I've been meaning to get a note off to you to thank you for repairing my radio! It's nice so nice to have my tunes back. I can't believe how quickly you were able to get it back to me. the radio is better than new! You run a great business and i will be sure to share your name with all my Rover friends.
Thanks again,
Rod M.
Sammamish, WA, USA


Great job! The radio arrived safely and well, it works as a new one! I will pass on your details to anyone I know having problems with his/her LR radio !
Best regards,

Raoul J.
Belgium


I received my radio today. Works great! Thanks for a good job!
Recommendation:
You ought to have a place on your website for comments from customers. I would certainly give you guys a glowing recommendation.

Jonathan D.
Fort worth, Texas, USA


I re-installed my radio that you repaired, had no difficulty with your helpful instructions. Radio looks like new and sounds great too! Great to have my 4.6 Range Rover Diversity unit shipped out and back in less than a week, now that's customer service! I've not had this radio working in my car for over a year, sure sounds good!
I'll highly recommend you guys at Roverville to all my rover friends and mechanics!  
Thanks,

Jonathan B.
New Jersey, USA


Awesome! Thanks for fixing all the issues and making it like new.
I'm really excited about my Rovers stereo again.
I'll be sure to pass on kudos in all my rover forums!

John M.
Range Rover P-38
USA